Delivery Information

UK Standard Delivery - up to 3-5 working days

FREE on orders over £50
£2.99 per order, on orders under £50

This service takes up to 3-5 working days, items are sent via Royal Mail and are usually delivered Monday to Saturday. Remote destinations may take longer.
Returns paid is available when choosing this method

Express UK Delivery (Next Day) - order by 3pm Monday to Friday for just £4.99 per order.

Orders will be sent out by Royal Mail tracked 24 hour. Deliveries are made Monday to Saturday.

Delivery to a Pavers Store - up to 5 working days

FREE on all orders

This service is available in selected stores.
We will contact you when the goods arrive in store, either by phone, email or text.
You can choose how you would like to be contacted when placing your order. To collect your parcel you will need to take your order confirmation email as proof of purchase.

Returns paid is available when choosing this method

UK Returns Paid (UK Mainland only)

99p per item

For an extra 99p per item, you can select Returns Paid as an additional shipping option. This allows you to return your items to us within 14 days of receipt at no further cost. Simply put the pre-paid label on the parcel and take it to the post office or your local CollectPlus store.

If you do not take out returns paid, you can still use the label to return your shoes - we will refund you the amount paid for the item returned less £2.50 to cover the cost of the return postage. Don’t forget you can always return the goods to one of our Pavers stores for FREE or return via you own courier.

Please note, the returns label is only valid for the order it was originally sent with. It is non-transferable.

European and International Delivery

European and international delivery is priced per order, you can order as many products as you like all for the same flat rate postage.  

Destination Price Per Order Delivery Time
Channel Islands £5.00 3 to 5 days
EU Members £6.00 5 to 7 days
Rest of Europe £8.00 5 to 7 days
North America & Canada £8.00 Up to 10 days
Africa & Asia £10.00 Up to 10 days
Central & South America £10.00 Up to 10 days
Far East & Australasia £8.00 Up to 10 days

Dispatches outside the UK are sent via Royal Mail and their affiliated couriers using the GLS network. Please allow up to 10 working days for delivery.

Returns paid is not available to any destination outside the mainland UK.

Customs Charges

You may be liable to pay import duties (applies to countries outside the European Union). Additional charges for customs clearance must be borne by you we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. A 10% discount is applied to orders for destinations outside the EU to compensate for this.

Guaranteed Delivery

Please note, delivery times are approximate and are not guaranteed. We will endeavour to get your items delivered within the timescales quoted.

Delivery times are quoted in working days - which are Monday to Friday excluding public and bank holidays.