We've just changed the way we take payments at Pavers to make the checkout simpler for all customers.
From Monday 14th March, we are switching to Klarna to handle payments on our website. This gives you a much simpler payment process, depending on circumstances, you may also be offered the option to pay after delivery, giving you 14 days to complete the payment at no further cost.
We've put todether some common questions to give you further information on Klarna.
Yes - full PayPal functionality still exists
They are a Swedish payment service provider who take end-to-end responsibility for your payment. They support 35 million consumers worldwide in over 50 000 e-stores and very safe to use.
If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
Neither Klarna nor Pavers run credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries that do not affect credit scoring.
If you chose to pay after delivery, we will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact our Customer Service here.
After the e-store has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.
No, if you choose to pay after delivery, you must ensure you make payment to Klarna following the instructions in your email.
If you are unsure, please contact our customer services. Please do not attempt to pay for your goods in store
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit card or bank transfer.
If you have received your goods and want to pay your statement, go to our payment page payeurope.com and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact our Customer Service here.
Please contact our Customer Service here. They will be able to provide you with the payment details.
You can contact our Customer Service to see if it is possible to postpone the due date on your payment. You can contact our Customer Service here.
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
After we have received your payment, we will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with our Customer Service with a proof of payment.You can contact our Customer Service here.
If you would like to return goods or cancel your order, we ask you to contact the store where you made your purchase. You should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed. I have cancelled my order.
As soon as the store have registered your cancellation or your return, the repayment will be processed within next 14 days.
Once the e-store have received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.
If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide us your IBAN number in order for us to make the repayment.
Visit us on https://www.klarna.com/uk/customer-service or please call Klarna’s Customer Service.
It is open 7 days/week:
Monday - Friday 9.00 AM - 9.00 PM
Saturday - Sunday 9.00 AM - 6.00 PM
0808 189 3333 / 020 300 50 833