Happiness Happens Month

Posted by Pavers Blog Team on

Happiness Happens Month

To celebrate Happiness Happens Month, we’ve ventured out to a few of our Pavers stores to meet our friendly staff and found out what makes them happy. With 130 stores based throughout the UK and Eire, our smiles have the potential to get the whole nation showing their pearly whites.

Ill-fitting shoes can quickly turn a good day into a bad day, and our mission is to bring great fitting shoes to the nation, offering nothing but ultimate comfort and service with a smile, so you can start every day off in the right foot.

We took to a few of our stores to catch up with just some of our staff to find out what makes them happy and in-turn what makes our customers happy too.

 

Name: Sharron 
Store: Grantham
Tell us about your happiest memory…
Happy holidays with my Mum, Dad and Sisters in Mablethorpe
What makes you most happy?
My husband. And trips away in Filey with Poppy the dog.
What gives you job satisfaction?
Seeing happy smiling customers and staff.
What do you think makes our customers happy?
Staff that greet our customers with a smile. When they walk away with good fitting shoes that make them feel and look great.

 

 

Name: Beth
Store: Wrexham
Tell us about your happiest memory…
A day trip to Scarborough with my grandparents when I was 6 years old – treasured happy memories.
What makes you most happy?
Family holidays – making the most of them before our children are too old to want to come with us!
What gives you job satisfaction?
Recognition for a job well done, whether from customer or managers.
What do you think makes our customers happy?
Being met with a friendly face that says ‘Good morning, how are you?’ or ‘Hello Mrs Jones, how was the wedding?’ I’d also say, when we recognise our customer’s needs and help find the right shoes that make them feel confident.

 

 

Name: Sharon
Store: Peterborough
Tell us about your happiest memory…
Winning manager of the year award and being rewarded for it. This is confirmation that our store in Peterborough is doing a good job all round.
What makes you most happy?
Seeing great customer service, and then hearing great feedback from customers on the service that they have received.
What gives you job satisfaction?
Watching my team grow and taking pride in what they do, creating a great place to work and shop!
What do you think makes our customers happy?
Happy, smiling and engaged staff. Walking into a great atmosphere and discovering perfect shoes at great prices too.

 

 

Name: Elliot
Store: Llandudno
Tell us about your happiest memory…
Watching my first Liverpool game with my dad, I had a big can of fizzy pop and the game ended 0-0 against Fulham. I couldn't finish the end of my drink as the fizz had gone.
What makes you most happy?
Spending time with my girlfriend who I love to the moon and back. She warms my heart and makes my eyes sparkle.
What gives you job satisfaction?
When I find the right shoe for a customer, it leaves me with a smile on my face and an extra spring in my step.
What do you think makes our customers happy?
A no-fuss sale that matches them with the right shoe. Our customers also love to get clued up on the features of the shoe and how they can look after them too. And obviously a big Pavers goodbye!

 

 

Name: Ruth
Store: Gretna Green
About Ruth...
I have worked for Pavers for 2 and a half years, starting on an 8 hour position as a customer advisor, now I work in the stockroom on a 20 hour contract. I'm looking forward to growing with the company for many years to come.
Tell us about your happiest memory...
Customers who return to store to personally thank me for helping them or their friends. It's great to see new customers coming to Pavers where the customer service and products have been recommended to them by family and friends too.
What makes you most happy?
Working with such a great team in a co-operative and friendly environment which reflects on the service given to our customers.
What gives you job satisfaction?
Keeping the store looking great which gives our customers a superior shopping experience.
What do you think makes our customers happy?
The quality of the service they receive and our great range of products and styles available to them.

 

 

Name: Rhona
Store: Coatbridge
About Rhona
I have a passion for footwear, so much so I have worked with footwear for close to 30 years; I feel so privileged that I get to do a job that I find both interesting and rewarding. I love photography and this takes me to lots of different locations, I love taking landscape and architecture shots and I enjoy the adventure in getting the perfect picture. I am very fortunate to have found my perfect partner at just age 15 and he has supported me through work and life.
Tell us about your happiest memory...
My happiest memory is when I was around 5, my Dad had to work away from home for quite a while. I still smile at the memory of him coming home again and picking me up and hugging me so tight and I was so happy he was back.
What makes you most happy?
Enjoying a good mix of work and home life!
What gives you job satisfaction?
What gives me job satisfaction is knowing that I can change someone's day for the better, and in some cases someone's life. I love when a customer with difficulties has tried everywhere to get shoes and failed and they come here and we get something to suit. The look of pure gratitude on their face is worth so much to me.
I also love to see the development of people who often start as a blank canvas and we help them to do their best for our customers and Pavers too! To see their confidence and knowledge grow is fantastic.
What do you think makes our customers happy?
Our ability to make them feel like a person, not just another customer to sell to. We give attentive service and go the extra mile by trawling our stock room and using our order service to get exactly what they want.

 

 

Name: Kelly
Store: Ambleside
Tell us about your happiest memory...
I've just got back from my friend's wedding at the weekend, I had a great time and in new shoes too!
What makes you most happy?
Spending time with family and friends makes me happy. A simple meal out, lots of laughter and smiles, to walking the fells with my music playing and my own thoughts. I'm always happy. I love my job, my store, my staff, the products. I love how many new people I have met in my short time. I feel I have made some true friends.
What gives you job satisfaction?
Seeing our customers walk out with bags full of goodies, then returning two days later for more. I have been stopped in the village on my day off by a customer to show me they have their new shoes on!
What do you think makes our customers happy?
A happy clean shop, fully stocked and sales people with great knowledge and a smile.

 

 
Name: Ella
Tell us about your happiest memory...
Starting university and meeting all the people I know and experiencing the new independence university gives you with all the friends I have made.
What makes you most happy?
Being outdoors, walking, camping and spending time with friends and family is when I am happiest.
What gives you job satisfaction?
When a customer is completely happy with what they have bought and the service we have provided. Having conversations with customers about their personal lives are always nice and it's always great to receive compliments and nice words from customers about our customer service and their time in the shop.
What do you think makes our customers happy?
I think customers are most happy when we go out of our way to help them, asking them questions about their lives rather than just treating them as just another customer. Customers always leave the shop happier when we have had a laugh and a proper conversation with them.

 

 

Name: Helen
Store: Dover
Tell us about your happiest memory...
Going to the Ritz for afternoon tea for my 25th anniversary.
What makes you most happy?
Seeing other people happy.
What gives you job satisfaction?
Knowing customer will come back
What do you think makes our customers happy?
Excellent service and happy staff.
Name: Kay
Store: Dover
Tell us about your happiest memory...
Feeding the Tigers at Wingham wildlife park with my family.. amazing experience.
What makes you most happy?
Seeing my team happy and smiling.
What gives you job satisfaction?
When I succeed at a challenge.
What do you think makes our customers happy?
Seeing us happy and great customer service.

Want to join in the fun? Why not get in touch on our Facebook page and let us know what makes you happy?

 


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