Returns

45 Day Returns Policy

You can return your goods to us within 45 days of receipt using the returns form included within your parcel. 

You can return in our stores for free, via Royal Mail, Collect Plus or your local Asda store .

To drop off at Collect Plus or to get a new Royal Mail label visit http://pavers.returns.international

Please see pavers.co.uk/returns for more information.

Returns Paid

For 99p/item, you can pre-pay your UK returns label. Simply use the returns label in your parcel at no further expense. Otherwise, you can still use the label for £2.50.

More information

International Returns

You can arrange simple, low cost returns from the following locations by visiting http://pavers.returns.international . Using your local postal service you can send the goods back to us for a small fee.

 Country Cost
Australia £10.00
Austria £5.00
Belgium £5.00
Denmark £5.00
Estonia £7.00
Finland £5.00
France £5.00
Germany £5.00
Ireland £4.50
Italy £8.00
Latvia £6.00
Lithuania £5.00
Portugal £5.00
Spain £5.00
Sweden £5.00
United States £10.00

Cancellation

Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.

For information on how to cancel your order and how this process differs from a standard return, please see pavers.co.uk/cancellation

Exchanges

To exchange your goods, please order your replacement pair on our website and send your original items back for a refund. 

We are unable to exchange items sent back to our warehouse.