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Returns

45 Day Returns Policy

You can return your goods to us within 45 days of receipt using the returns form included within your parcel. 

You can return in our stores for free, or via Royal Mail, Collect + or your local Asda store.

Please see pavers.co.uk/returns for more information.

Returns Paid

For 99p/item, you can pre-pay your returns label. Simply use the returns label in your parcel at no further expense. Otherwise, you can still use the label for £2.50.

More information

Cancellation

Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.

For information on how to cancel your order and how this process differs from a standard return, please see pavers.co.uk/cancellation

Exchanges

To exchange your goods, please order your replacement pair on our website and send your original items back for a refund. 

We are unable to exchange items sent back to our warehouse.

Get In Touch

Pavers LTD Catherine House Northminster Business Park YORK YO26 6QU
Customer Services: 0344 844 0809
24 hr order line: 0844 844 0203
Email: helpdesk@pavers.co.uk