Returns Policy

» Download a Returns Form

Download a Returns Form

Please note we are unable to refund any postage costs incurred due to non use of the pre paid label unless agreed by Customer Services.



How to return an item

Return to Store for FREE

You can return an item to any Pavers store within 14 days of receiving them, most stores can issue a refund immediately, others may take up to 3 days. For a full list of all the stores Pavers stores please use our store locator.

Just take your item(s) to be returned to the store of your choice, along with your despatch note and completed returns form. If the item is in its original condition, we will process the refund for you. If you ordered online but opted to collect from store, your item can still be refunded so long as it is within 14 days of collection.

You can return any item(s) to us via the Post Office or over 4,200 Collect+ stores, within 14 days of receipt.

Simply complete returns form on the back of the despatch note and enclose it, together with your returned item(s), inside the original packaging. Goods cannot be returned without this information

If you took out 99p ‘returns paid’ at point of purchase use of the pre paid label is free if you did not opt for ‘returns paid’ we will deduct £2.50 from your refund. Don’t forget you can always return your items to one of our stores nationwide.

Read more about Returns Paid

Returns via Post Office;

Peel off the RM returns label from your delivery note and attach it on the outside of the parcel over your address

Take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.

Returns via a Collect+ store

Write your order number on the Collect+ label

Peel off the returns label from the Collect+ document and attach it on the outside of the parcel over your address

Take your parcel to any of the 4200 local Collect+ stores. You'll receive proof of postage and a code to track your return online. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.

You can find your nearest Collect+ store by texting COLLECT and your Postcode (e.g. COLLECT BA16 0EQ) to 84555 or at www.collectplus.co.uk/pavers Texts from 84555 are FREE to receive, texts to 84555 are charged at your standard network rate. Full terms and conditions at www.collectplus.co.uk/smsterms

We will process your refund within 10 days of receiving your return. If you experience any difficulties with returning goods, please contact us




If you require an exchange

All you need to do is fill out the returns form including the exchange item you require in STEP 2. If you have paid with credit/debit card your original item will be refunded and a new order placed.

All of this is in addition to and does not affect your statutory rights.