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Returns Policy

» Download a Returns Form

Download a Returns Form

Please note we are unable to refund any postage costs incurred due to non use of the pre paid label unless agreed by Customer Services.



How to return an item

Return to Store for FREE

You can return an item to any Pavers store within 14 days of receiving them, most stores can issue a refund immediately, others may take up to 3 days. For a full list of all the stores Pavers stores please use our store locator.

Just take your item(s) to be returned to the store of your choice, along with your despatch note and completed returns form. If the item is in its original condition, we will process the refund for you. If you ordered online but opted to collect from store, your item can still be refunded so long as it is within 14 days of collection.

You can return any item(s) to us via the Post Office or over 5,900 CollectPlus stores, within 14 days of receipt.

Simply complete returns form on the back of the despatch note and enclose it, together with your returned item(s), inside the original packaging. Goods cannot be returned without this information

If you took out 99p ‘returns paid’ at point of purchase use of the pre paid label is free if you did not opt for ‘returns paid’ we will deduct £2.50 from your refund. Don’t forget you can always return your items to one of our stores nationwide.

Read more about Returns Paid

We ask that you return the goods to us, in their original condition and with the original packaging, within 14 days of receipt. On receipt of the goods we will refund their full amount as soon as possible and within a maximum of 30 days.

 Exclusions to our 14 day money back refund policy. Socks, Tights, Gel Cushions, Arch Supports, Insoles and any sealed items.  These items can only be refunded or exchanged in accordance with your legal rights and any other terms provided to you at the time of purchase.

Returns via Post Office;

Peel off the RM returns label from your delivery note and attach it on the outside of the parcel over your address

Take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.

Returns via a CollectPlus store

Write your order number on the CollectPlus label.

Peel off the returns label from the CollectPlus document and attach it on the outside of the parcel over your address.

Find your nearest CollectPlus store at www.collectplus.co.uk or download the CollectPlus app where you can find a store, add this parcel to your account and track your return quickly and easily.

Available for iOS and Android, search Collectplus on the App Store or Google Play.

Take your parcel to any of the 5,900 local CollectPlus stores. You'll receive proof of postage and a code to track your return online. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order.

You can find your nearest CollectPlus store by texting COLLECT and your Postcode (e.g. COLLECT BA16 0EQ) to 84555 or at www.collectplus.co.uk/pavers Texts from 84555 are FREE to receive, texts to 84555 are charged at your standard network rate. Full terms and conditions at www.collectplus.co.uk/smsterms

We will process your refund within 10 days of receiving your return. If you experience any difficulties with returning goods, please contact us




If you require an exchange

All you need to do is fill out the returns form including the exchange item you require in STEP 2. If you have paid with credit/debit card your original item will be refunded and a new order placed.

All of this is in addition to and does not affect your statutory rights.

Cancellation Policy

Under the Consumer Contracts Regulations, you may cancel your order for any reason by giving us notice within 14 days starting the day after receipt of the goods, you must inform us of your wish to cancel either in writing, email or by phone, we have also included a cancellation form for you to complete should you wish www.pavers.co.uk/cancellation.

We will refund you within 14 days of receiving the goods, any paid delivery charge will be included in your refund once we have received all, not part, of your order. The delivery charge refund will be to the value of standard delivery only. You must return the items to us at your expense and within 14 days of cancellation of your order. Please note, the cost of sending the goods back to us for a cancellation is your responsibility You have the option of returning the goods with our prepaid label seperate to the cancellation policy