Easy 45-Day Returns
You can return in our stores for free, via Royal Mail, Collect Plus or your local Asda store .
To drop off at Collect Plus or to get a new Royal Mail label visit http://pavers.returns.international
Please see pavers.co.uk/returns for more information.
Returns Paid
For 99p/item, you can pre-pay your UK returns label. Simply use the returns label in your parcel at no further expense. Otherwise, you can still use the label for £2.50.
More information
Royal Mail Home Collection Service
The Royal Mail have now made posting your parcel easier, with the help of their Home Collection Service, you can now return your order from the comfort of your own home.
Simply use the returns address sticker provided with your order and book a collection suitable for you by visiting the Royal Mail website.
https://send.royalmail.com/collect/youritems
* The collection by Royal Mail is free, please note you will still be charged for the return by Pavers Shoes.
International Returns
You can arrange simple, low cost returns from the following locations by visiting http://pavers.returns.international . Using your local postal service you can send the goods back to us for a small fee.
| Country |
Cost |
| Australia |
£10.00 |
| Austria |
£5.00 |
| Belgium |
£5.00 |
| Denmark |
£5.00 |
| Estonia |
£7.00 |
| Finland |
£5.00 |
| France |
£5.00 |
| Germany |
£5.00 |
| Ireland |
£4.50 |
| Italy |
£8.00 |
| Latvia |
£6.00 |
| Lithuania |
£5.00 |
| Portugal |
£5.00 |
| Spain |
£5.00 |
| Sweden |
£5.00 |
| United States |
£10.00 |
Cancellation
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receipt.
For information on how to cancel your order and how this process differs from a standard return, please see pavers.co.uk/cancellation
Exchanges
To exchange your goods, please order your replacement pair on our website and send your original items back for a refund.
We are unable to exchange items sent back to our warehouse.
