Terms & Conditions

By placing an order with us you are agreeing to accept the terms and conditions set out below.

1. Our agreement with you

In this agreement, we are Pavers Limited of Catherine House, Northminster Business Park, Northfield Lane, Upper Poppleton, York, YO26 6QU and you are the person detailed on the Order Forms.

Our agreement is made on the date we despatch your goods from our warehouse, details of which you provided on the order form. Only the goods listed on the confirmation of despatch email sent at the time of despatch will be included in the agreement. Our agreement includes all correspondence from us to you.

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2. Processing your order

Once your order is placed, we will deduct the price payable for your chosen products plus any shipping charges from your nominated payment method

We will send a confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order by us

If your chosen products are in stock your order will be dispatched, if not, we will process a full refund to your chosen payment method.

Should you not receive your chosen products within 10 days of despatch please contact us to let us know by email or by telephone. (For non-UK mainland orders please allow up to 25 days). You will then be given the choice of:
a) Cancelling your order whereupon we will refund the full price you paid, or
b) After a further waiting period as agreed by us, we will despatch a replacement order provided the goods remain in stock. If no stock is available, we will cancel and refund the order.

If the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, we would be grateful if you could contact us to arrange payment for the duplicate items or to arrange return of the goods.

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3. Returns

We ask that you return the goods to us, in their original condition and with the original packaging within 45 days of receiving your order. On receipt of the goods we will refund the full amount as soon as possible and within a maximum of 14 days.

UK mainland based customers have an option to pay 99p per pair ‘returns paid’ at point of purchase. Customers not taking out the returns paid or residing outside the UK mainland will have to pay for return postage. Should our prepaid label be used to return the goods to us we will deduct £2.50 to cover the cost of the postage, unless the returns paid option was chosen.

Unfortunately, we can only offer a refund as we are unable to process an exchange. If you would like a replacement item, you will need to place a new order on our website or contact customer service who will be happy to help.

Faulty Returns
If you have received a faulty or incorrect item and would like a replacement, please contact our Customer Service department who will be able to help.

If you prefer a refund, please follow the returns procedure.

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4. Cancelling your order

Under the Consumer Contracts Regulations, you may cancel your order for any reason by giving us notice within 14 days starting the day after receipt of the goods, you must inform us of your wish to cancel either in writing, email or by phone, we have also included a cancellation form for you to complete should you wish www.pavers.co.uk/pages/cancellation. We will refund you within 14 days of receiving the goods, any paid delivery charge will be included in your refund once we have received all, not part, of your order. The delivery charge refund will be to the value of standard delivery only. You must return the items to us at your expense and within 14 days of cancellation of your order. 

Please return items to the address below.

Returns Department
Pavers Ltd
Northminster Business Park
YO26 6QU

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5. Basis of Sale

The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.

Any typographical, clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.

You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.

The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

Although every care is taken in regards to accuracy of printed media at the time of press sometimes omissions or errors can occur and Pavers reserve the right to withdraw the offer of sale.

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6. Price of the Goods

The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing. All prices unless otherwise stated are displayed in pounds sterling (GBP).

The price is inclusive of any payable value added tax in the UK.

We reserve the right to change prices for products at any time without prior notice.

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7. Risk and Property

Risk of damage to or loss of your chosen products shall pass to you on delivery of them.

Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

We recommend that all product intended for outdoor wear should never be tried on surfaces intended for indoor wear. For instance please do not try footwear with dark coloured soles on light coloured carpets.

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8. Warranties

We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.

You warrant that the information entered onto the Order Form is true.

Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.

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9. Force Majeure

We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-

  • Act of God explosion flood tempest fire or accident
  • War or threat of war sabotage insurrection civil disturbance or requisition
  • Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority
  • Import or export regulations or embargoes
  • Strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party)
  • Power failure or breakdown in machinery

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10. General

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.

The Contract shall be governed by the laws of England.

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11. Whole Agreement

The terms and conditions set out in this Agreement represent the entire Agreement.

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12. Affiliate/Voucher Codes

Voucher codes may at times become available for occasional promotions, if this is the case the voucher codes can only be redeemed with online purchases only. Codes will not be accepted on telephone orders or in shops unless specifically stated.

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13. Offers

For items purchased in multi-buy offers such as 20% off, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.

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