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Customer Service UK

Privacy Policy

Registered name: Pavers Limited

Here at Pavers we are committed to providing our customers with the best possible service, and this applies to protecting your personal details too. The information you provide to us helps us bring you the latest, most relevant news, offers and inspiration which we think you’ll love.

We have updated our privacy policy in line with the requirements set out in the General Data Protection Regulation (GDPR) so that you understand the information that we collect and how we use it, and you can be sure that your details are safe.

Overview

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Pavers complies fully with all applicable Data Protection and consumer legislation and will treat all your personal information as fully confidential.

We will not gather or hold personal information about you unless you have given your permission for us to do so. By placing an order, you will consent to the use of such personal information.

Any personal information held or processed will be used lawfully, fairly and in a transparent way. It will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. Unless we have your consent to do so your personal data will not be passed to any third party except for profiling purposes, to offer you the opportunity to purchase from us, to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

Your privacy and confidence will be respected at all times.

Who we are

Pavers Limited (“we” “us” “our”) are committed to protecting and respecting your privacy.

This policy (together with Our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

Contact details

Post:

Data Protection Officer
Pavers Ltd,
Redwood House,
Hackness Road,
Northminster Business Park,
Upper Poppleton,
YORK,
YO26 6QR,

Telephone: 07827870325

Email: DPO@pavers.co.uk

What information is collected about you?

If you have registered with us or ordered items from us, we (and trusted partners acting on our behalf) may collect and process the following information about you:

- your name, age/date of birth and gender;

- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

- purchases and orders you have made;

- payment details (including card or bank information for transfers and direct debits);

- your on-line browsing activities on our website (including user journeys and cookie tracking);

- account information;

- your communication and marketing preferences;

- your location;

- your responses to surveys we ask you to compete. Surveys that we use for research purposes, although you do not have to respond to them;

- information relating to compliments or complaints

- other correspondence and communications with us; and

- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children.

We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

  • Names and contact information
  • Customer or client accounts and records
  • Video and CCTV recordings of public areas (including indoor and outdoor spaces)
  • Video and CCTV recordings of private or staff only areas
  • Dashcam footage - outside vehicle – without audio
  • Dashcam footage – outside vehicle – with audio
  • Body worn video footage - with audio
  • Financial transaction information

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

  • Names and contact details
  • Addresses
  • Location data
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Financial transaction information

We collect or use the following information for recruitment purposes:

  • Contact details (e.g. name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (e.g. job application, employment references or secondary employment)
  • Education history (e.g. qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
  • Security clearance details (e.g. basic checks and higher security clearance)

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details.
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Video recordings of public areas
  • Video recordings of private or staff only areas
  • Dashcam footage - outside vehicle
  • Witness statements and contact details

Customer or client accounts and records

  • Financial transaction information
  • Information relating to health and safety
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  1. Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  2. Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  3. Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
  4. Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  5. Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
  6. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  7. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  1. Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  2. Contract – we have to collect or use the information so we can enter into or conduct a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  1. Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  2. Contract – we have to collect or use the information so we can enter into or conduct a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

  1. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  2. Legitimate Interests - processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  1. Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  2. Legitimate Interests - processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  1. Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  2. Legitimate Interests - processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Our lawful bases for collecting or using personal information for legal requirements are:

  1. Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  2. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  1. Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  2. Contract – we have to collect or use the information so we can enter into or conduct a contract with you. All of your data protection rights may apply except the right to object.
  3. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  1. Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  2. Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  3. Public task – we have to collect or use your information to conduct a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Where we get personal information from

  1. Directly from you
  2. CCTV footage or other recordings
  3. Publicly available sources
  4. Providers of marketing lists and other personal information

How we protect your personal data

We use a range of organizational and technical security measures to protect your personal data, including, but not limited to, the following:

  • Restricted access to those who need to know for the purposes set out in our underlying agreement or this Privacy Notice, and who are subject to confidentiality obligations.
  • Firewalls to block unauthorised traffic to servers.
  • Physical servers located in secure locations and accessible only by authorised personnel.
  • Internal procedures governing the storage, access, and disclosure of your personal data.
  • Additional safeguards as may be required by applicable laws in the country where we process your personal data.

Please note that where we have given you (or you have chosen) a password, you are responsible for keeping the password confidential. Please do not share your password with anyone.

How long will we keep your personal information?

We will retain your personal information no longer than is necessary for the purpose we obtained it for thereby reducing the risk that it will become inaccurate, out of date or irrelevant. Information that is no longer needed will be securely deleted. Please use the contact information provided if you have any questions on our retention practices.

How we store your personal data

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Children

Our Sites are not intended for children, and we do not knowingly collect, use, or disclose information about children. If you are a minor, please do not provide any personal data even if prompted to do so. If you believe that you have inadvertently provided personal data, please ask your parent(s) or legal guardian(s) to notify us. In the event that we learn that we have inadvertently collected personal data via our Sites from a child, we will delete that information as quickly as possible.

Disclosure of your information

We share your personal data within Pavers group of companies for the purpose of your interaction with us, such as for the provision of our services, general business operations and controls, marketing, data analytics, systems and algorithm improvements, surveys, benchmarking, and compliance with applicable laws.

We may also disclose your personal information to third parties in the following circumstances:

  1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  2. if our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and/or
  3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

SMS Marketing

By consenting to Pavers’ SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us on our contacts page for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last Updated: 25th April 2025